· Assists the Assistant Director of Finance/Director of Finance in the day-to-day operations of the accounting department, ensuring smooth functioning and effective collaboration.
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· Addresses guest and vendor inquiries promptly and professionally, providing excellent customer service and resolving issues effectively.
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· Thoroughly reviews the daily financial report, ensuring accuracy and identifying any discrepancies or irregularities.
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· Collaborates in the preparation of monthly balance sheet reconciliations, meticulously verifying and aligning financial records.
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· Assists in the coordination and preparation of weekly and monthly forecasts, contributing to accurate financial projections and planning.
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· Supports the month-end closing process, collaborating with the finance team to ensure timely and accurate financial reporting.
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· Regularly communicates with the Assistant Director of Finance/Director of Finance, providing updates on business and office occurrences, and seeking guidance and support as needed.
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· Understands and complies with all loss prevention policies and procedures, ensuring the security and integrity of financial transactions and information.
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· Assists with internal and external audits, providing necessary documentation and information, and participating in audit activities.
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· Supports the preparation of budgets, operating statements, and payroll progress reports as needed, and works to control department expenses to achieve or exceed budgeted goals.
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· Understands the impact of the department's operations on the overall hotel financial goals and objectives, striving to achieve or surpass budgeted goals through efficient financial management.
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· Exhibits a positive attitude and serves as an example of excellent guest relations, ensuring that interactions with guests are professional and responsive.
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· Interacts with guests as needed to obtain feedback on service levels, promptly address guest problems and complaints and ensure guest satisfaction.
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· Delivers exceptional customer service to both internal and external customers, exceeding their expectations and fostering positive relationships.
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· Provides Feedback in Performance Appraisal Process: Offer feedback and insights in the associate performance appraisal process, contributing to the development and growth of team members.
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· Engages in open, collaborative relationships with associates, promoting teamwork, and creating a supportive work environment.
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